> For the complete documentation index, see [llms.txt](https://autotask.gitbook.io/autotask/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://autotask.gitbook.io/autotask/slash-commands/tickets.md).

# Tickets

Create tickets that allows your members to contact the staff in a private channel!

Tickets are the best way to allow members contact staff on a specific server. It will create a private channel where only the member and the staff have access.

<figure><img src="https://289381920-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjiwciuVNSn2MRHfC4lPp%2Fuploads%2Fy6u9CRG28uE9rWmQPCvO%2FCapture%20d%E2%80%99e%CC%81cran%202022-10-29%20a%CC%80%2013.22.23.png?alt=media&amp;token=28261e99-2e0d-41f9-9aab-744b401cc72a" alt=""><figcaption></figcaption></figure>

## Create a ticket

To create a ticket, go to the channel where you want the ticket to be created and run this command: <mark style="color:blue;">/tickets create</mark> and precise *<mark style="color:blue;">name</mark>* for the name of the ticket and description for the *<mark style="color:blue;">description</mark>* of the ticket. You can also provide the *<mark style="color:blue;">category</mark>* to have the tickets created in the same category.